Who We Are

Quervana is a home organization and gardening brand operated by Hangzhou Kunpeng Technology Co., Ltd. In this Privacy Policy, “Quervana,” “we,” “us,” and “our” refer to Hangzhou Kunpeng Technology Co., Ltd., as applicable.

This policy applies to personal information processed through quervana.com, our customer service channels, and services directly connected to our online store.

Information We Collect

The information we collect depends on how you interact with Quervana. It may include:

• Contact information: your name, email address, telephone number, billing address, and shipping address.
• Order information: products purchased, order number, transaction amount, shipping method, delivery status, returns, refunds, and customer service history.
• Account information: login credentials, saved addresses, preferences, and account activity when you create a customer account.
• Payment information: payment method details and transaction information processed by our payment providers. Quervana does not normally receive your complete payment card number.
• Device and usage information: IP address, browser type, device type, operating system, referring page, pages viewed, shopping activity, and interactions with the website.
• Communication information: messages, product questions, reviews, photographs, support requests, and other information you choose to provide.
• Marketing preferences: your subscription status, communication choices, and interactions with promotional messages.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, submit a form, request support, or communicate with us;
• Automatically through cookies, pixels, log files, and similar website technologies;
• From payment processors, shipping carriers, fraud-prevention providers, and other companies that help complete your order;
• From advertising, analytics, and social media partners when permitted by your settings and applicable law; and
• From publicly available sources or information you intentionally make available to us.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill customer orders;
• Send order confirmations, delivery updates, and receipts;
• Provide returns, refunds, replacements, and warranty support;
• Respond to product questions and customer service requests;
• Create and maintain customer accounts;
• Operate, maintain, personalize, and improve our website;
• Understand how customers interact with our store;
• Recommend relevant home and garden products;
• Send marketing communications when permitted by your choices and applicable law;
• Detect fraud, abuse, security threats, and payment risks;
• Enforce our policies and protect legal rights;
• Maintain business and transaction records; and
• Comply with legal, tax, accounting, and regulatory obligations.

Cookies and Similar Technologies

Quervana and our service providers may use cookies, pixels, tags, local storage, and related technologies to operate the website, remember your preferences, maintain your shopping cart, analyze store performance, prevent fraud, and measure advertising.

These technologies may include:

• Essential cookies required for checkout, security, account access, and core website functions;
• Preference cookies that remember selected settings and improve your browsing experience;
• Analytics cookies that help us understand website traffic and customer interactions; and
• Advertising cookies used to measure campaigns and display more relevant advertisements where permitted.

You can manage cookies through available website privacy controls or your browser settings. Blocking certain cookies may affect the operation of the store, account features, or checkout.

How We Disclose Information

We may disclose personal information to companies that perform services necessary to operate our business, including:

• Shopify and other website infrastructure providers;
• Payment processors and financial service providers;
• Warehouses, fulfillment partners, and shipping carriers;
• Customer support and communication providers;
• Fraud prevention, security, and identity verification services;
• Analytics and website performance providers;
• Advertising and marketing service providers;
• Professional advisers, including accountants and legal counsel;
• Government authorities or other parties when disclosure is required by law; and
• A successor organization in connection with a merger, restructuring, financing, or transfer of business assets.

These recipients may only receive information reasonably connected to the services they provide or as otherwise permitted by applicable law.

Advertising and Analytics

We may work with analytics and advertising providers to understand store performance, measure advertisements, limit repeated ads, and present offers that may be more relevant to customers.

These providers may use cookies or similar technologies to collect information about interactions with our website and other online services. Depending on the law that applies to you, certain advertising disclosures may be treated as “selling,” “sharing,” or targeted advertising.

Where required, you may opt out through available cookie or privacy settings, an applicable browser-based opt-out signal, or by contacting service@quervana.com .

Marketing Communications

If you subscribe to promotional communications, we may send product updates, offers, seasonal content, and other Quervana news.

You can unsubscribe from marketing emails by selecting the unsubscribe link included in the message. You may continue to receive non-promotional communications concerning orders, account security, policy updates, or customer service requests.

Where required by law, marketing messages will only be sent after receiving appropriate consent.

Payment Processing

Payments are processed through third-party payment providers available at checkout. Those providers may collect payment card, bank, billing, authentication, and transaction information directly from you.

Payment providers process information under their own privacy policies and security practices. We receive the information needed to confirm payment, prevent fraud, fulfill the order, and maintain transaction records.

International Processing

Quervana serves customers in different countries. Your personal information may be processed in China, the United States, or other locations where our website, payment, fulfillment, delivery, and technology providers operate.

Privacy laws in those locations may differ from the laws where you live. Where required, we use appropriate contractual or legal safeguards for international transfers of personal information.

Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, fraud prevention, accounting, tax, legal compliance, and dispute resolution.

Retention periods may vary according to the type of information, the customer relationship, legal requirements, and legitimate business needs. Information may be deleted, anonymized, or securely archived when it is no longer required.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission or storage system can be guaranteed completely secure. Please protect your account credentials and contact us if you believe your account or personal information has been compromised.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of eligible personal information;
• Request a portable copy of certain information;
• Limit or object to certain processing activities;
• Opt out of certain targeted advertising, selling, or sharing of personal information;
• Withdraw consent where processing is based on consent; and
• Appeal our decision regarding a privacy request where applicable.

To submit a request, email service@quervana.com and describe the right you wish to exercise. We may need to verify your identity before completing the request.

You will not be discriminated against for exercising a privacy right provided by applicable law. Certain information may be retained when required for legal, security, transaction, or recordkeeping purposes.

Authorized Agents

Where permitted by applicable law, you may appoint an authorized agent to submit a privacy request on your behalf.

We may request proof of the agent’s authority and may contact you directly to verify your identity and confirm the request before taking action.

U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights concerning access, correction, deletion, portability, targeted advertising, and certain disclosures of personal information.

Depending on how particular state laws define these terms, the use of advertising and analytics technologies may qualify as a “sale” or “sharing” of personal information even when money is not exchanged.

You may submit an applicable request or opt-out inquiry by emailing service@quervana.com . Please include your state of residence and clearly identify the request.

Do Not Track and Privacy Signals

Browser “Do Not Track” settings are not interpreted consistently across the internet. Where required by applicable law and supported by our systems, we may process recognized browser-based opt-out preference signals, such as Global Privacy Control.

A privacy signal may apply only to the browser and device from which it is sent.

Children’s Privacy

Quervana is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe a child has submitted personal information to us, contact service@quervana.com so we can review and take appropriate action.

Third-Party Websites

Our website may contain links to websites, social platforms, or services operated independently by third parties.

We do not control the privacy, content, or security practices of independent third-party services. Review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website features, service providers, data practices, or legal obligations.

The revised version will be posted on this page with an updated effective date. If required by law, we will provide additional notice of material changes.